Refund Policy
We want you to be completely satisfied with your purchase. Learn about our refund policies and procedures.
Refund Timeframes
Full refund if item hasn't been used or delivered to your game account
Full refund if item is in original condition and packaging
Refunds evaluated individually based on order specifications
How to Request a Refund
Refund Conditions
• Unused digital items within 24 hours
• Physical items in original packaging
• Items damaged during shipping
• Wrong items received
• Service not delivered as promised
• Account issues preventing delivery
• Digital items already used or delivered
• Physical items damaged by customer
• Items past the refund deadline
• Account bans due to violations
• Change of mind after delivery
• Sale items (unless defective)
Game Account Issues
If you're unable to receive digital items due to account restrictions or bans, refunds will be evaluated case by case. We may offer alternative solutions such as account transfer or future credit.
Fraudulent Purchases
Purchases made with stolen payment methods or through fraud will be reversed. Any items delivered may be removed from accounts, and legal action may be taken.
Chargeback Policy
If you initiate a chargeback without first contacting us, your account may be suspended and any delivered items may be removed. Please contact our support team first to resolve any issues.
This Refund Policy was last updated on December 15, 2024.
We reserve the right to update this policy at any time. Changes will be posted on this page.